Meeting point · Heathrow
Where to meet your driver at Heathrow Terminal 2
Your meeting point
Caffe Nero
Our driver will wait there with your name board. Any issues please call +44 20 7118 0110.
Your driver holds a board with your name
Lines open 24 hours a day, every day.
From the plane to your driver
Step 1
Land
We track your flight, so your driver knows if you land early or late.
Step 2
Passport control
Follow the signs for Arrivals and UK Border.
Step 3
Collect your bags
Pick up any checked luggage in baggage reclaim, then go through customs.
Step 4
Come out into Arrivals
Walk through the arrivals exit into the public arrivals hall.
Step 5
Go to Caffe Nero
Caffe Nero is in the arrivals hall. Your driver waits there holding a board with your name.
Step 6
Walk to the car together
Your driver helps with your bags and takes you to the car.
Can’t find your driver?
- 1Stay at Caffe Nero — your driver is on the way to you, or already looking for you.
- 2Call your driver on the number in your driver-details email (we send it the day before).
- 3Share your location. When your driver arrives we text you a tracking link — tap Share my location so they can find you.
- 4Call or WhatsApp us — we’re here 24/7 and can reach your driver straight away.
Good to know
- We track your flightIf you land early or late, your pickup time moves with it.
- 30 minutes free waitingYour driver waits 30 minutes after your pickup time at no extra cost.
- Driver details the day beforeName, phone number, car and registration — by email.
- Look for your nameYour driver holds a board with your name at the meeting point.
Other Heathrow terminals
Not sure which terminal? See our Heathrow terminal guide. Check your flight on the live Heathrow arrivals board. Not booked yet? Get a fixed-price quote.