Terms & Conditions.

Booking Terms and Conditions

We, BA INT LTD (private hire operator), shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking. Any such contractual obligation must be consistent with the Private Hire Vehicles (London) Act 1998 and these Regulations.

Luggage Policy

Normal luggage assumes 1 medium-size suitcase (height + width + length should not exceed 158cm or 62 inches, and weight of 23kg or 50 lbs) and 1 piece of hand luggage (56cm × 45cm × 25cm or approximately 22" × 17.5" × 9.85") per person. Any luggage that the Private Hire Vehicle cannot accommodate is the responsibility of the passenger.

Driver Rights & Passenger Conduct

The driver has the right to refuse any passenger that he/she feels may be a threat to themselves or their vehicle. Any fouling of the Private Hire Vehicle by any passenger will result in a minimum charge of £30.00, depending upon the severity of the fouling.

Information Accuracy & Website Disclaimer

The material contained in this website is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any Private Hire Vehicle bookings made on this site.

Passenger Responsibilities

It is your responsibility to inform BA Transfer if you:

• Cannot locate the driver
• Need to change your journey/plan
• Missed your flight/ferry/cruise connection (inform us of the new details and we will change the journey date/time without charge)

Important: It is essential to keep our office phone number with you while travelling. We advise you to keep a printed copy of the confirmation email.

Airport, Train Station & Seaport Pickups

For journeys booked from airports, train stations, and seaports, the onus is on the passenger to locate the Private Hire Vehicle, not on the driver to locate the passenger. On booking any such journey, we will provide a definite pick-up point that the passenger must locate. Any failure on the passenger's part to locate the Private Hire Vehicle will result in a charge to the customer's credit/debit card. The amount charged in such situations depends on the pick-up distance/place/parking or other charges, subject to a minimum of £10.00.

Liability Limitations

BA Transfer cannot be held responsible for any loss—financial, professional, missed connection times, flights, trains—because the PHV did not arrive at the pick-up address at the booked time due to:

• Adverse weather conditions
• Traffic conditions or road traffic accidents
• Road closures
• Being given wrong booking information by the customer
• Customer booked online and received a booking reference but did not receive confirmation from us

Loyalty Scheme

According to our loyalty scheme, when a customer gains 20 points, they will be given a free journey. Points can only be gained for completed journeys. BA Transfer reserves the right to amend or withdraw the loyalty scheme without any prior notification.

Free Loyalty Journey Limitation: If you are booking your free loyalty journey, its cost should not exceed £50.00. If the journey costs more, the passenger must pay the difference (Journey Cost - £50).

Communications & Marketing

Your continuous feedback counts a lot in the improvement of our service. We will send emails and letters (maximum 4 times a year) requesting your perception about our service, apart from informing you about exciting offers and new services. Please feel free to unsubscribe if you don't wish to receive them anymore. The unsubscription link will be at the end of the page, and if you are a member, you can log in to your account to unsubscribe.

Waiting Times & Additional Charges

No additional charge for flight delays. If you need more time for customs clearance, immigration, etc., it can be requested in the booking form (send the driver in 15, 30, 45, 60, or 90 minutes from the flight landing time).

30 minutes from the requested time will be given as free waiting time. Thereafter, every minute will be charged at 50 pence (GBP), including parking charges. Your requested time will be adjusted accordingly if your flight is delayed or early.

Note: 95% of our customers only pay fixed prices.

Driving Time & Distance

Driving time and distance shown on the quotation page are for guidance purposes only. You may need to allow additional driving time for your journey in case of:

• Road works, diversions, or road traffic
• Adverse weather conditions
• Additional pickups/drop-offs
• Accidents, breakdowns, or police stop and search
• Terrorist threats or abnormal driver health conditions
• Any other unforeseen reasons

You are responsible for choosing your pick-up time. We do not guarantee any driving time, nor are we responsible for any financial losses caused by or in connection with driving time. We also advise you to allow extra time for airline check-in.

Partner Companies

We strive to complete all bookings ourselves, but in case of delay or unexpected events, we may pass the booking to our partner companies within the UK who are licensed by the respective authority. Please note that we will bear the extra costs in cases where the partner companies' charges are higher or lower. Our goal is to get you to your destination on time, every time.

Vehicle Type

We try our level best to provide the requested type of vehicle. However, you may occasionally receive a bigger vehicle, depending on the availability of vehicles.

Changes to Reservations

We must be notified as soon as possible for any changes made to reservations:

• If changes are made before 4 hours of the requested time, no charges will be applied.
• If changes are made within 4 hours of the requested time, charges may be applied depending on the loss caused to the pre-allocated driver or the company.

Cancellation Policy & Refunds

Customers may cancel their booking at any time through their account portal. Refunds are processed based on the time remaining until the scheduled pickup:

• More than 48 hours before pickup: Full refund (100%)
• 24-48 hours before pickup: 50% refund (50% cancellation fee)
• 90 minutes to 24 hours before pickup: No refund (100% cancellation fee)
• Less than 90 minutes before pickup: See Late Cancellation Charges below

For prepaid bookings, refunds will be processed automatically to the original payment method within 5-7 business days. Cancellation confirmation will be sent via email, including details of any applicable refund amount.

Late Cancellation & No-Show Charges

Pickups within Greater London (Postcode to Airport): If a journey is cancelled within 90 minutes of the scheduled pickup time, a cancellation fee of £30.00 will be charged.

Reason: By this time, we have dispatched the driver, therefore the driver will be on route already, or may have already arrived.

Airport Pickups & Missed Flights: If the journey is for a pickup at the airport and you have missed your flight or not travelled, please inform us ASAP.

If the driver is dispatched and we do not receive any notice from you up until the time of pickup, a charge will be incurred to cover the driver's time and parking fees (as they will be parked and waiting inside). This charge is dependent on how long the driver is waiting.

Example: Waiting charge for the first one hour or less will be charged at £30.00.

Outside Greater London: If a journey outside the Greater London Area is cancelled within 90 minutes or less, a charge will be applied which will be calculated at that time taking into account numerous factors to ensure we are only charging what is necessary.

Discounts

Only one discount can be applied to a booking.

Child Seats

Concerning the safety of children, we provide FREE child seats on Estate, MPV-5, MPV-7 & MPV-8 vehicles. You must request this on the booking form. We provide 3 types of child seats:

• Infant seat: 10-13kg, 6-15 months
• Child seat: 9-18kg, 9 months to 4 years
• Booster seat: 15-25kg, 4-11 years

For any type of vehicle, you can bring your own child seats, providing that the vehicle is able to accommodate your luggage, child seats, and passengers. Please note that we do our very best to ensure child seats are provided to the customer, but we cannot promise suitability for your child or availability for your journey. Usage of child seats is entirely the customer's choice, and we cannot be held responsible or liable for their usage.

Reviews & Website Content

BA Transfer reserves the right to amend, add to, delete, or revise the reviews, any advertisement, and/or web page posted on the website at the company's sole discretion with or without notice.

Pick-up Charges

The pick-up charge includes the first 30 minutes car park fee (subject to change as per parking contractor at designated airports) and the 30 minutes fee for the meet and greet service, where customers are guaranteed that our drivers will be in the arrivals halls with name boards.

Extraordinary Circumstances & Force Majeure

BA Transfer has the right to void any discounts/offers, ask for extra surcharges, and/or ask to pick you up earlier than your booked time—even if you booked and paid in advance—due to acts of God and/or unexpected circumstances such as:

• Tube strikes, train strikes, any public transport strikes
• Any other strikes/demonstrations/protests by the public, workers' unions, or any group causing disruption to usual transport services
• Adverse weather like heavy snow, storms, or floods
• Unexpected major road closures (closed motorways or local roads due to major accidents/terrorist issues/security reasons)
• Global pandemics or severe infection spread
• Nuclear/radioactive reactions/exposures
• War or any other causes

BA Transfer has the right to cancel your journey with or without any prior notice due to the above issues.

Driver Contact Policy

If you are a cab exchange partner company, private hire operator, taxi company, or customer, and if you try to contact our private hire driver directly and ask our driver to join your company or ask our driver to do a private job without informing us, your account will be closed and all points erased. You may also be prosecuted under the law.

Fixed Price Routes & Deviations

Usually, our fixed prices are calculated using the shortest distance route, not the fastest route. Fixed price rides must not deviate from the driver's chosen route. Any deviation will result in the journey reverting to a fare decided by BA Transfer.

BA Transfer will decide the charge according to the additional mileage—usually £2.50 per mile will be charged and delay caused either by the passenger or by the prevailing traffic.

Example: From A to B, the shortest distance via normal route is £X. If you wish to choose the M25 or any other motorway and the driver has to drive an additional 10 miles, an extra 10 × £2.50 = £25 will be charged on top of £X. In this case, the total fare = £(X+25). Always allow enough time for your journeys to avoid these issues. Our drivers must burn more fuel or electricity, and vehicles depreciate more when drivers do more miles.

Website Terms and Conditions

By using this website or by proceeding with the BA Transfer booking wizard, you agree that you will NOT:

• Commit or encourage a criminal offence
• Send, receive, upload, download, use, or reuse any information or material which is offensive, abusive, indecent, defamatory, obscene, menacing, or in breach of confidence, copyright, privacy, or any other rights
• Do anything contrary to the acceptable use policies of any connected networks and Internet standards
• Insert or knowingly or recklessly transmit or distribute a virus
• Seek unauthorized entry into the back office
• Hack into any aspect of the service
• Corrupt data
• Circumvent, or attempt to circumvent, any of the security safeguards of BA INT LTD
• Use the service to cause annoyance, inconvenience, or needless anxiety to users or front-end viewers or others
• Send or provide any unsolicited advertising or other promotional material, commonly referred to as "Spam," by email or by any other electronic means
• Send email or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities
• Hold BA INT LTD liable in relation to the accuracy, reliability, availability, and performance of resources accessed through the Internet, which you acknowledge are beyond their control and are not in any way warranted or supported by BA INT LTD
• Use the service other than for your personal use, and you acknowledge that BA INT LTD shall not in any way whatsoever be liable to you or to any third party for any business losses (including without limitation any loss of profits, business, or anticipated savings or for any destruction of data) suffered in any way whatsoever by you or any third party
• Use the service in a way that does not comply with the terms of any legislation or any license applicable to you or that is in any way unlawful

Other Terms and Conditions

BA INT LTD is not responsible for any loss, damage, or theft of the passengers' property (i.e., goods, luggage, or any other items) and/or any other financial losses caused while loading and/or unloading and/or in the vehicle or trailer operated by us or our sub-contractors, or kept in BA INT LTD's storage place or any other storage place.

Although we are pleased to help you, the passenger is responsible for any valuables/treasures. For your own safety, please take travel or necessary insurance. Do not leave the vehicle/goods unattended if the driver is away from the vehicle for any reason.

Terms and Conditions for Guaranteed Pickups

Eligibility

To qualify for guaranteed pickups, customers must book their journey 24 hours prior to travel time (i.e., you have to book your journey with us one day ahead) and must have paid the booking fee or booking fee and journey price.

Coverage

In the event of us not being able to provide a loyal customer (i.e., new, blue, bronze, silver, gold, platinum & diamond) with a vehicle, BA Transfer will pay out the difference between our prices against another licensed private hire operator firm within London.

To avail this benefit, the receipt for the alternative transport must be provided. The receipt should have similar details to the booking with BA Transfer (e.g., vehicle type, date, and time must match the cancelled booking's details).

Alternative transport fare will only be reimbursed if the price of the licensed private hire operator firm within London is higher than BA Transfer. If the price is lower than the price offered by BA Transfer, then you will be refunded the full amount (for prepaid bookings only).

Exclusions for Guaranteed Pickups

This does NOT include the PHV not arriving at the pick-up address at the booked time due to:

• Adverse weather, traffic conditions, or road traffic accidents
• Road closures or acts of God
• Being given wrong booking information by the customer
• Customer booked online and received a booking reference but did not receive confirmation from us

VIP travel and any other luxury travel will not be included in this scheme. Transfers outside Greater London cannot be included in this protection.

If the transfer is cancelled under these conditions and the journey is pre-paid, then a full refund will be processed. If the journey is a cash booking, it will be cancelled and the customer may use it for another day.