Question 1

What is BA Go?

Accepted Answer

BA Go is BA Transfer's chat booking assistant at https://batransfer.com/go. Instead of filling in forms, you describe your journey in plain language — where from, where to and when — and it quotes live fixed prices and books the transfer for you.

Question 2

How do I book a transfer with BA Go?

Accepted Answer

Type your pickup point, destination and travel time — for example "Heathrow Terminal 2 to Brighton, Friday 3pm". BA Go replies with fixed prices for each available vehicle, asks for any details it needs (flight number, terminal, child seats), and sends a secure payment link to confirm the booking.

Question 3

Are the prices fixed?

Accepted Answer

Yes. BA Go quotes from the same live pricing engine as the BA Transfer website, so the price you are quoted is the price you pay — no surge pricing and no meter.

Question 4

Can I book airport and cruise port transfers by chat?

Accepted Answer

Yes. For airport pickups BA Go records your terminal and flight number, tracks the flight, and tells you the driver meeting point. For cruise terminals (including Southampton and Dover) it records your ship name and docking time and schedules the driver around your disembarkation.

Question 5

Is paying through the chat secure?

Accepted Answer

Yes. Payment is completed on a Stripe-hosted secure checkout page — card details are never typed into the chat itself.